3qqee Privacy Policy

1. Introduction and Scope

3qqee is a trusted online sports betting and casino platform for users in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy describes how 3qqee collects your personal information, how it is used, how long it is retained, and with whom it may be shared.

By using our website (3qqee.cam) or registering an account, you consent to the terms of this privacy policy. This policy applies to all services, promotions, gaming activities, and support channels. If you do not agree with any term of this policy, please do not use our platform.

3qqee provides services only to individuals aged 21 or older. Information from minors is not knowingly collected.

2. What Types of Information Are Collected

3qqee may collect the following types of information for various purposes:

2.1 Personal Identification Information

• Full name and date of birth
• National ID card or passport details (for identity verification)
• Email address
• Mobile number (linked to a bKash, Nagad, Rocket, or Upay account)
• Residential address

2.2 Financial and Payment Information

• Mobile banking account numbers (bKash, Nagad, Rocket, Upay)
• Transaction history and amounts
• Deposit and withdrawal dates and amounts

2.3 Usage Information

• Login and logout times and dates
• Gaming activity, games wagered on, and total bet amounts
• Browser type, operating system, and device information
• IP address and geographic location
• Time spent on the website and pages visited

2.4 Communication Information

• Information provided through live chat and email
• Details of complaints, requests, and support contacts

3. Purpose of Using Information

3qqee uses the information collected from you for the following purposes:

• Account management: To register, verify, and keep your account secure.
• Service delivery: To carry out betting, gaming, and payment processing.
• Identity verification (KYC): To meet legal requirements and prevent fraud.
• Customer support: To resolve your questions and complaints promptly.
• Promotions and bonuses: To send you relevant offers, bonuses, and promotions (if you have consented).
• Platform improvement: To enhance the user experience and resolve technical issues.
• Responsible gaming: To identify risks of excessive gambling and provide necessary support.
• Security assurance: To prevent unauthorized access, fraud, and cyberattacks.

Your information will never be sold to third parties for commercial purposes.

4. Information Sharing and Disclosure

3qqee may share your personal information with third parties in limited and specific circumstances:

4.1 Service Partners

Payment processors (bKash, Nagad, Rocket, Upay), game software providers, and technology partners — who assist in operating our platform — may receive only the information necessary for that purpose. These partners are bound to comply with our privacy standards.

4.2 Legal Obligations

If a valid legal directive, court order, or request from a government authority is received, information may be disclosed as required by law. In such cases, we always provide only the minimum information legally required.

4.3 Business Changes

If 3qqee undergoes a merger, acquisition, or sale of assets, user information may be transferred to the new entity. In such cases, users will be notified in advance and the standards of this privacy policy will be maintained.

4.4 With Your Consent

Outside the circumstances described above, your information will never be shared with third parties without your explicit written consent.

5. Cookies and Tracking Technologies

The 3qqee website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

5.1 Cookies We Use

• Essential cookies: To ensure the basic functionality of the platform — login sessions and security tokens.
• Functionality cookies: For language preferences, location settings, and personalized experience.
• Analytics cookies: To measure website traffic and analyze user behavior.

You can disable cookies through your browser settings, though this may limit some features of the platform.

6. Data Protection and Security

3qqee applies both technical and organizational security measures to protect your information:

• SSL encryption: SSL/TLS encryption is used during data transmission, protecting your information from unauthorized access.
• Secure servers: Information is stored on secure servers and regular backups are taken.
• Access control: Only authorized personnel can access your information for specific and necessary purposes.
• Two-factor authentication: An additional verification layer is available to keep your account secure.
• Regular security reviews: Regular security audits are conducted to identify system vulnerabilities.

However, complete security on the internet cannot be guaranteed. We take every precaution, but no method is one hundred percent secure. You also have a responsibility to keep your password confidential and to regularly monitor your account activity.

7. Data Retention Period

3qqee retains your information for as long as it is necessary or legally required. Generally:

• Information on active accounts is retained while the account remains active.
• Even after an account is closed or deactivated, information may be retained for a specified period to meet legal and regulatory requirements.
• Transaction records may need to be retained for an extended period in accordance with financial regulatory rules.
• Once the applicable period has passed, information is securely deleted or anonymized.

8. Your Rights

As a user of the 3qqee platform, you have the following rights:

8.1 Right to Access

You may request to know what information we hold about you.

8.2 Right to Rectification

If any of your information is incorrect, you may request a correction. This can be done through account settings or via the support team.

8.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, if there are legal or contractual requirements, complete deletion may not be possible.

8.4 Right to Object

You may object to marketing communications or certain processing of your information, and we will act accordingly.

8.5 Data Portability

In some cases, you may request your information in an easily transferable format.

To exercise these rights, contact our support team directly.

9. Privacy Protection for Minors

3qqee strictly refrains from providing services to individuals under the age of 21. An age verification process is completed at the time of registration.

If we learn that information from a minor has been collected, that information will be deleted immediately and the associated account will be closed. If you believe that a minor has created an account on our platform, please notify our support team immediately.

10. Third-Party Services

The 3qqee platform has operational connections with game providers (such as PG Soft, Pragmatic Play, JILI, Spribe, Evolution Gaming) and payment services (bKash, Nagad, Rocket, Upay). These third parties have their own privacy policies, which will apply when you use their services.

3qqee is not responsible for the privacy practices of these third parties. We recommend that you read the privacy policy of each service separately.

11. Changes to the Privacy Policy

3qqee reserves the right to update or change this privacy policy at any time. When changes are made, this page will be updated with a new date, and for significant changes, a notification will be sent to the registered email address.

Continued use of the platform after any changes will be considered acceptance of the new policy terms. You are therefore advised to check this page regularly.

12. International Data Transfers

3qqee is an international platform and in some cases your information may be processed on servers outside Bangladesh. In such cases, we ensure that the standard of data protection is maintained at the same level and that the highest possible security measures are followed.